Refund policy

Returns & Refunds Policy

At ScaleCraft Studios, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refund policy below.

1. Returns We accept returns under the following conditions:

• Items must be returned within 14 days of receiving your order.

• Products must be unused, in original packaging, and in resellable condition.

• Proof of purchase (order number or receipt) is required.

• Certain products, such as paints, consumables, and digital goods, are non-returnable for hygiene and safety reasons.

To initiate a return, please contact us at admin@scalecraftstudios.co.nz with your order details and reason for return.

2. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

4. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked shipping method, as we cannot be responsible for lost returns.

For any further questions, feel free to contact us at [your email]. Thank you for shopping with ScaleCraft Studios!